Case Study: European Space Agency achieves standardized, repeatable software engineering and improved change visibility with Serena Software's Dimensions solution

The European Space Agency Cultivates International Development With Serena Dimensions

The European Space Agency (ESA) needed to standardize software engineering across diverse projects and distributed teams—including many external contractors—to ensure reliable, repeatable and auditable development for its mission‑critical administrative and operational systems. The agency required a process‑based configuration management approach to manage frequent evolutionary changes, enforce roles and workflows, and support compliance with standards such as ISO 9000.

ESA implemented Serena Dimensions, a process‑driven SCM platform that integrates change, version, build, issue and workflow management and serves as a central repository with real‑time visibility and status reporting. The solution enabled parallel and distributed development, established reusable templates and repeatable processes, captured critical knowledge across projects, and delivered measurable benefits in improved change management, faster rollouts and consistent governance of both contractor and internal software deliveries.

European Space Agency