Case Study: Premera Blue Cross meets audit requirements and cuts costs with Serena Software's Dimensions

Premera Blue Cross Cures Audit Requirements With Serena

Premera Blue Cross, a nonprofit regional health plan serving over one million members, faced mounting regulatory pressure (SOX/SAS 70), rapid growth and a migration from legacy mainframe systems to a customized Windows environment. These changes exposed gaps in change-management processes—limited visibility, nonstandard procedures, and time‑intensive coordination between IT and business owners—that increased compliance risk and operational overhead.

Premera implemented Serena Dimensions to unify business requirements with tactical change control, centralize configuration management, and automate workflows. The solution delivered clear traceability and project visibility, reduced emails and administrative work, lowered costs and risk, and enabled fast, resource‑light responses to audits; Premera is also upgrading to Dimensions 10 to gain further automation, security and role‑based controls.

Premera Blue Cross