Case Study: Paramount Health Care achieves real-time project visibility and better decision-making with Serena Software (Serena Mariner)

Paramount Health Care Gets A Clean Bill Of Health With Serena Software

Paramount Health Care, a U.S. health insurance provider, faced chronic visibility problems: executives and managers lacked timely, trustworthy project and time-tracking data because information was compiled manually in Excel and Access, often taking 1–2 days and becoming outdated before reviews. This made prioritization, resource allocation and decision-making slow and error-prone.

Paramount implemented Serena Mariner to centralize demand management, time tracking and project prioritization, and built executive dashboards and drill‑down reports. The result was real‑time visibility, faster, data-driven decisions, greatly improved productivity and quality across the Information Systems organization, and broad adoption of the tool for ongoing reporting and resource planning.

Paramount Health Care