Case Study: Information Services Group achieves secure document exchange and tighter project control with Serena Software

ISG Customers See Payback In Less Than 12 Months With Serenas Lean BPM

Information Systems Group (ISG) is a Sydney-based information security management consultancy of about 12 staff, serving clients such as Toyota, RBA, ASIC, Sensis and Sydney Water and earning $1–1.5M annually. ISG struggled with insecure, email-based document exchange, lack of project visibility and manual tracking that reduced productivity and made it hard to compete with much larger firms.

By partnering with Serena Software and deploying Serena Business Mashups and Lean BPM, ISG automated workflows, secured file exchange and centralized project tracking—allowing off-site management of projects (including more than 1 million lines of Toyota code across three sites). The solution eliminated a layer of project management, delivered payback in under 12 months, boosted client confidence and competitiveness, and enabled ISG to add solution delivery and product implementation services.

Information Services Group