Case Study: Food Processing & Distribution Company achieves 82% reduction in change-request entry time and saves 128 staff hours weekly with Serena Software (Serena Business Mashups)

An International Food Processing And Distribution Company Cuts Application Change Management Request Processing Time By 82 Percent

An international food processing and distribution company—one of the world’s largest processors and marketers of chicken, beef, and pork—faced an inefficient application change management process that relied on three separate systems (CRM, Serena TeamTrack, and an Application Portfolio). More than 600 staff were entering roughly 1,200 change requests a month, spending up to half an hour per task, which caused redundant data entry, errors, long processing times, and difficulty maintaining accurate audit trails.

The company implemented Serena Business Mashups to consolidate the workflow, automatically replicate data across systems, and notify assignees when tickets are submitted. The solution cut change-request entry time by about 82%, saves an estimated 128 staff hours per week, reduced system management overhead, and enabled 100% audit compliance—freeing staff to focus on problem resolution and quality initiatives.