Case Study: incident.io streamlines billing and ARR reporting with Sequence

Why incident.io migrated from Stripe Billing to Sequence

Incident.io, an AI platform for incident management, faced significant challenges with their previous billing provider, Stripe. As they scaled, Stripe's limitations caused issues across sales, service, and finance operations. They needed to migrate years of legacy Stripe code for hundreds of customers and automate complex, enterprise-level billing for contracts with custom terms, all without disrupting their existing customer invoicing.

By migrating to Sequence, incident.io successfully moved over 1,000 customers. The Sequence platform provided a single, scalable solution that could handle all their complex contract edge cases and integrate seamlessly with their CRM, ERP, and data warehouse. This resulted in a 50% reduction in the code needed to calculate ARR and an estimated 15-20% reduction in the time required to set up new subscriptions, providing the robust revenue infrastructure needed to scale.

Incident.io

Alex Spink

VP of Finance