Case Study: Kombo captures $729k in overages with Sequence

Kombo captures $729k in overages with Sequence

Kombo, a company building integration infrastructure for people data, faced significant billing challenges with their hybrid pricing model. Their vendor, Sequence, was brought in to address the fact that Stripe Billing could not automate the calculation of overage fees for connected accounts beyond a customer's committed usage. This failure forced Kombo's finance team to manually calculate and bill these overages every month for over 400 customers across two separate legal entities, a process that was error-prone, delayed revenue, and was breaking under the company's rapid growth.

Sequence implemented a solution that integrated with Kombo's CRM and ERP systems. This included a custom usage API that syncs daily to automate overage calculations and a flexible billing system that reflects each customer's unique commercial terms from the initial quote. The result was immediate, with Sequence capturing $729,000 in previously unbilled overages that more than paid for the platform. The solution automated the entire quote-to-cash process, eliminated manual billing work, and seamlessly handled billing across Kombo's two legal entities.

Kombo