Case Study: Volume cuts month-end by 2 days and doubles customers with Sequence

How Volume cut month-end by 2 days while doubling their customers

Volume, a fintech company and open banking payments platform, faced significant challenges in scaling its billing operations. Its process for handling complex, usage-based contracts was entirely manual, requiring staff to pull data and calculate each invoice from scratch. This was extremely time-consuming, prone to errors that led to revenue leakage, and provided no visibility into payment statuses. With a rapidly growing customer base, the company needed an automated solution from a vendor like Sequence to build a scalable accounts receivable process without adding more staff.

By implementing Sequence's automated billing platform, Volume revolutionized its workflow. The solution provided a highly flexible billing engine that could handle any pricing model, automatically generating accurate invoices and syncing them directly to Xero. This eliminated manual errors and freed up the operations team's time. As a result, Volume was able to double its customer base without any additional finance hires, cut its month-end closing time by two days, and significantly reduce revenue leakage.

Volume

Justin Sebok

VP Operations & Product