Case Study: Gradient Labs automates outcome-based billing with Sequence

Gradient Labs automates billing in under 3 weeks with Sequence

Gradient Labs, a company that provides AI agents for financial services customer operations, faced a significant challenge with its outcome-based billing model. Its consumption pricing required manually rebuilding every invoice from signed order forms and recalculating complex usage in spreadsheets each month. This process was extremely time-consuming and offered no automated path from a signed contract to a live invoice.

Sequence implemented a solution that connected quoting directly to billing, eliminating manual rebuilds. They built custom metrics to automatically calculate Gradient Labs' unique, tiered outcome-based pricing and true-up charges. This allowed a single finance operator to automate the entire billing cycle, saving 42 hours a month, ensuring 100% invoicing accuracy, and enabling the team to focus on more strategic work.

Gradient Labs