Case Study: Underwriters Safety and Claims achieves 55% faster backups and a 6-hour nightly window reduction with SEP Software

Underwriters Safety and Claims - Customer Case Study

Underwriters Safety and Claims, a nationwide insurance agency, needed a reliable, flexible replacement after Western Digital end-of-lifed Arkeia and persistent encryption problems on Novell volumes threatened regulatory compliance. Seeking a heterogeneous backup solution that could handle VMware, physical servers and Novell/OES, the company selected SEP Software and its high‑performance backup solution.

SEP Software deployed its agent-based, multi‑streaming backup across Underwriters’ environment, enabling near-full bandwidth use with low CPU overhead and built‑in catalog/configuration protection. The result: backup windows shrank by about 55% (nightly windows cut by at least six hours) and weekend snapshots of ~65 servers/14 TB dropped from ~24 hours to ~10 hours (roughly 60% faster), plus easier restores, strong Novell/NSS support, quick installation and improved operational visibility.

Underwriters Safety and Claims

Grant Nickle

Director of Technology