Case Study: Patreon achieves faster, less intrusive fraud detection with SEON

Patreon Accelerates Manual Reviews to Improve Relationships With Content Creators and Fans

Patreon, home to 200,000 creators and millions of patrons, faced persistent fraud and identity risks around payments, content moderation and user verification. Rick Hiltbrunner, Senior Manager of Fraud Operations, found their previous vendor Emailage offered many unused tools and switched to SEON after a demo, adopting SEON’s anti-fraud platform — notably its reverse email and social media lookup capabilities — to get fresher, more actionable data without adding customer friction.

SEON was deployed as an invisible data-aggregation layer that delivers real-time signals so the team can make faster, less intrusive decisions. With SEON, Rick can see address history going back to 2012 and a user’s presence on 15 other social sites, allowing manual matching of relevant information, reducing lengthy reviews and lowering the risk of upsetting patrons and creators while improving verification speed and customer experience.

Patreon

Rick Hiltbrunner

Senior Manager of Fraud Operations