Case Study: Félix improves onboarding and stops fraud with SEON

Felix Pago Gains 90% More Confidence Accepting Payments From Users With Low Digital Footprints

Félix, a US-based remittance service focused on serving underbanked customers through WhatsApp, faced growing fraud risk while trying to keep onboarding smooth. Traditional credit checks were not useful for its audience, and the company needed a way to verify users without adding friction. SEON helped Félix address this challenge with digital footprinting and device intelligence.

With SEON’s fraud prevention tools, Félix was able to block suspicious activity at onboarding, reduce chargeback fraud, and improve automation and efficiency while minimizing disruption for genuine users. The results were strong: fraud rates dropped to nearly 0%, multi-accounting detection improved by 100%, and confidence in transaction approvals increased by 90%, helping Félix scale with greater security.

Felix

Jonathan Kleinman

Head of Partnerships