Case Study: Air France achieves 70% faster manual reviews with SEON Intelligence

Air France Speeds up Manual Reviews by 70% With SEON Intelligence

Air France, part of the Air France‑KLM group that carried 104 million passengers in 2019, faced time‑consuming manual fraud reviews in its security and fraud prevention workflows. After a recommendation from KLM, Air France implemented SEON’s Intelligence tool — a data‑enrichment service that uses a few identifiers (email, device, phone number) to surface risk signals and streamline investigations.

SEON’s Intelligence automated many manual checkpoints, enabling analysts to troubleshoot issues instantly and make better decisions; as a result, Air France reduced the time spent on manual reviews by 70%. The partnership with SEON also brought a responsive, collaborative relationship and ongoing product improvements that continue to support Air France’s fraud prevention efforts.

Air France

Eric Facquet

Deputy Manager