Case Study: Skimmer ships fixes 65% faster and cuts MTTR with Sentry

Skimmer cuts mobile issue detection by 95% with Sentry

The customer Skimmer, a leading pool service management platform, faced significant challenges in debugging issues across its distributed .NET and React stack. With rapid growth and a lean engineering team, they struggled with fragmented tools that made tracing errors, especially across asynchronous queues and background workers, a slow and complex process. They turned to Sentry's application monitoring platform to find a unified solution.

By implementing Sentry, Skimmer integrated error tracking, performance monitoring, Session Replay, and logs into a single, developer-centric workflow. The solution provided complete traces across async boundaries and linked issues directly to releases and commits. Sentry enabled Skimmer to detect mobile issues 95% faster, reduce mobile fix times by 60%, and resolve customer tickets 10 times faster, while Session Replay cut resolution time for support issues from days to minutes.

Skimmer

Gary Osteen

Director of Quality and Operations