Case Study: Matic cuts its most common robot crash by 90% with Sentry

Matic cuts its most common crash by 90% with Sentry

Matic, a company that builds autonomous floor-cleaning robots, faced a significant scaling challenge as its fleet grew from a few devices to over 7,000. Manually diagnosing software issues by pulling logs from individual robots in response to customer support tickets was no longer feasible. They needed a robust way to monitor the health of their entire fleet and proactively identify problems.

The company implemented Sentry's error monitoring, using its Rust SDK to monitor their robots for unexpected crashes, or "panics." Sentry provided a dashboard for fleet-wide triage and release health tracking, allowing engineers to quickly see the most frequent and impactful issues. Using Sentry, Matic identified and resolved its most common crash, a camera buffer overflow, leading to a 90% decrease in that specific customer issue and a 75% reduction in software-related support tickets.

Matic