Case Study: SmugMug improves customer experience and resolves latency issues faster with Sentry

How SmugMug continues to improve its customer experience with Sentry

SmugMug, a premium online photo and video hosting service, was struggling to monitor errors and performance with a home-grown logging setup and an off-the-shelf tool. The team had difficulty debugging JavaScript issues, lacked clear visibility into frontend and backend performance, and often had to wait for customers to report problems, which slowed their ability to improve the experience.

Using **Sentry**, SmugMug instrumented its web and mobile stack to gain real-time error and performance monitoring, issue grouping, Slack alerts, and visibility into core web vitals like LCP, FID, and TTFB. **Sentry** helped the team catch production issues faster, resolve latency problems more quickly, and reduce issues and time to resolve, while also improving customer churn and trial conversions.

SmugMug

Mike Diaz

Staff Software Engineer