Case Study: Reciprocity achieves better application health with Sentry error monitoring

How Reciprocity Improves Application Health with Error Monitoring

Reciprocity, the GRC software company behind ZenGRC, needed a better way to monitor application errors so its lean support team wouldn’t spend time troubleshooting customer-facing issues. The company turned to Sentry for error monitoring to catch problems early and keep application health strong.

With Sentry, Reciprocity’s developers review new errors during support rotations, create Jira tickets, and route issues to the right squad with rich context for faster diagnosis. Sentry helped Reciprocity reduce preventable bugs before they reached customers, supporting a support load of roughly 50 to 100 tickets per day and helping avoid customer churn while saving time and money.

Reciprocity

Don Brown

Principal Architect