Case Study: Prezi improves incident response and reliability with Sentry

How Prezi Uses Sentry

Prezi, a presentation platform with 85 million users, needed a better way to monitor errors and ensure people could create, edit, and share presentations without disruption. Using Sentry for error tracking and alerting, the Bay Bridge engineering team could quickly spot issues, investigate exceptions, and sleep easier knowing they’d be notified when something was wrong.

With Sentry, Prezi improved incident response through detailed tracing, dashboards, and alerts connected to Slack, email, and PagerDuty, plus a formal incident log to capture lessons learned. Prezi reported a 70% to 80% drop in alerts, helped by reducing false alarms and simple issues, while also improving onboarding and creating a stronger engineering knowledge base.

Prezi

Balazs Szele

Tech Lead