Case Study: Nextdoor speeds issue resolution and triage with Sentry

How Nextdoor finds the (right) people at the (right) time to fix the (right) issues

Nextdoor, the community platform connecting hundreds of thousands of neighborhoods, was struggling to keep up with bug detection and issue resolution as its engineering teams scaled. Before using Sentry, the company relied heavily on users and support channels to report problems, and its monolithic Python and React codebase made it difficult to quickly identify bug owners, route issues, and triage them efficiently.

With Sentry, Nextdoor implemented Code Owners, custom alert rules, Slack notifications, and automatic Jira ticket creation to route issues to the right teams at the right time. Sentry helped Nextdoor become more proactive in bug detection, cut triage time by 15 minutes per issue, and speed up resolution by 15 to 30 minutes per issue, while reducing back-and-forth and improving overall troubleshooting with richer context.

Nextdoor

Can Zhang

Engineering Manager