Case Study: Forethought reduces time to resolution by up to 94% with Sentry

How Forethought Reduced Time to Resolution by up to 94% With Sentry

Forethought, a fast-growing AI customer service company based in San Francisco, needed a better way to manage production issues as its engineering team scaled from 6 to 40 people. With a growing backlog of Jira tickets, unclear ownership across teams, and difficulty measuring service health and release impact, Forethought turned to Sentry to help reduce noise and improve issue management.

Forethought implemented Sentry’s performance monitoring, alerts, dashboards, discover, Slack integration, API, and GitHub CODEOWNERS workflow to automatically route errors to the right teams and speed up triage. With Sentry, Forethought cut time to resolution by up to 94%, improved search latency by 20–30%, and gained confidence in release health while deploying about 2.5 times per day.

Forethought

Jad Chamoun

Engineering Manager