Case Study: Williamsburg MLS achieves a smooth lockbox transition with SentriLock

Williamsburg Multiple Listing Service streamlines thousands of lockbox exchanges with SentriLock

Williamsburg Multiple Listing Service (WMLS) faced significant apprehension about transitioning to a new lockbox vendor. With new leadership and concerns over potential business disruption and complex logistics, the staff and members were anxious about the conversion process. The vendor, SentriLock, provided its lockbox service to address this challenge.

SentriLock implemented a meticulously planned and professionally executed deployment that managed the entire transition. The solution, which included organizing the lockboxes and providing training, eliminated all anxieties and was described as phenomenally smooth. The results were overwhelmingly positive, with members praising the smooth rollout and the enhanced functionality of the SentriLock lockboxes, particularly valuing their ease of use and secure temporary access codes.

Williamsburg Multiple Listing Service (wmls)