SentiSum B2B Case Studies & Customer Successes

SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

Featured Companies

SentiSum B2B Case Studies & Customer Successes

Case Studies

British Airways achieves rapid NPS insight and cuts customer complaints with SentiSum

Butternut Box boosts customer satisfaction and retention with SentiSum

eCommerce retailer achieves 37% reduction in support ticket volume with SentiSum AI ticket analytics

Gousto achieves real-time, centralised voice-of-customer insights and reduced customer contact with SentiSum

Hotjar eliminates manual feedback analysis with SentiSum

James Villas achieves 46% faster first replies and improved customer satisfaction with SentiSum

Lakrids by Bülow boosts CSAT and customer-led product improvements with SentiSum

a leading online tyre retailer achieves clearer customer insights with SentiSum

MakesYouLocal boosts CSAT and reduces complaints with SentiSum

Otrium enhances customer experience and reduces contact rates with SentiSum

Scandinavian Biolabs improves product roadmap and reduces churn drivers with SentiSum

Schuh achieves rapid, actionable VoC insights and reduced customer friction with SentiSum

Schuh (British high street retailer) reduces friction in its digital customer buying journey with SentiSum

Trendsales achieves faster response times and real-time CX insights with SentiSum

Featured Companies

Xait

Tradify

WizIQ