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British Airways
SentiSum
SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.
Case Studies
Showing 15 SentiSum Customer Success Stories
How Butternut Box use SentiSum to drive customer satisfaction and increase retention
Butternut Box
Selene Riontino
Insights Lead
How this leading online tyre retailer supercharged Zendesk to get next-gen customer insights
eCommerce Retailer Company
Gousto - Customer Case Study
Gousto
Joe Quinlivan
Head of Customer Care
How Hopin are encouraging wider teams to self-serve insights from customer support data
Hopin
Gareth Elsby
Customer Operations Manager
How Hotjar are using SentiSum to eliminate manual processes in discovering product feedback
Hotjar
Nick Moreton
Director of Customer Support
James Villas - Customer Case Study
James Villas
Johannes Ganter
Head of CRM and Digital Transformation
How Lakrids By Bülow identified points of friction in CX and improved CSAT scores
Lakrids by Bülow
Løkke Engraf
Head of Consumer Service and Sales Support
How this leading online tyre retailer supercharged Zendesk to get next-gen customer insights
Leading Online Tyre Retailer Company
How MakesYouLocal is Evolving Their BPO with AI-Driven Insights
MakesYouLocal
Tobias Riis Christensen
Business Developer, AI & Automation
Transforming Customer Experience with SentiSum Insights
Otrium
How Scandinavian Biolabs use SentiSum to reprioritise product roadmaps and identify churn drivers
Scandinavian Biolabs
Anders Reckendorff
Chief Executive Officer
How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds
Schuh
Sean Mckee
Director of eCommerce and customer experience
How British high street retailer, Schuh, reduces friction in their digital customer buying journey
Schuh
Jack Ames
Contact Centre Manager
Trendsales’ Journey to Real-Time, Data-Driven CX with SentiSum
Trendsales
Ida Sophie Reher-Langberg
Head of Customer Operations
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