Case Study: Keolis achieves ISO 9001 and ISO 14001 certification with Sensus BPM Online

Public transport provider Keolis gains ISO certification with Sensus BPM Software

Keolis Nederland, a public transport provider, faced the challenge of standardizing its processes across different regions and departments to ensure smooth operational transitions after winning new tenders. To improve quality and support its goal of achieving ISO 14001 and ISO 9001 certification, the company turned to the vendor Sensus and implemented their Sensus BPM Online software for process management.

Using Sensus BPM Online, Keolis collaboratively modeled its processes with employees from different departments, embedding the required ISO standards. The solution from Sensus enabled significant results, including reduced process overlap and improved inter-departmental alignment. Measurable impacts included performance quality in punctuality and cancellations consistently scoring above the national average, higher customer satisfaction, a reduction in complaints, and the successful attainment of their dual ISO certifications.

Keolis

Mirelle Poot

Quality Manager