Case Study: Alstom achieves 91% delivery reliability with Sensus BPM Online

Measurable processes put Alstom Transport back on track

Alstom Transport, a global rail industry provider, faced challenges with misaligned and inefficient internal processes that caused delays and a lack of analyzable data. To support their "Back on Track" restructuring program, they engaged Sensus Process Management to achieve greater transparency and measurability.

Sensus implemented their BPM Online methodology and software to map and improve key processes, starting with the Repair on Quote pilot. By defining KPIs and introducing structured management, they increased delivery reliability for repairs to 91%. This measurable success, enabled by Sensus Process Management, has created a foundation for ongoing cost savings and operational improvements.

Alstom

Jack van Benten

Services Managing Director