Case Study: FidesWonen improves process efficiency and knowledge sharing with Sensus BPM Online

FidesWonen - Customer Case Study

The housing association FidesWonen faced the challenge of harmonizing work processes and preserving critical knowledge after a merger of three organizations. To tackle this, they turned to vendor Sensus Process Management and implemented their Sensus BPM Online product to document processes and prevent knowledge loss when employees leave.

The solution from Sensus involved using collaborative working groups, including process owners and employees, to define and map processes into the BPM system. This approach ensured the documented processes belonged to the staff, not just management. As a result, FidesWonen achieved uniform expertise across the organization, improved communication with a shared language, and created a foundation for future efficiency gains and risk management using the Sensus platform.

FidesWonen

John Capitain

Manager of Operations & Projects