Case Study: a European light manufacturer saves 24% on customer support spend with Sensfix

How Sensfix helped a European light manufacturer save 24% on annual customer support spend

Sensfix helped a European light manufacturer that was struggling with a high customer support fallout rate from its traditional, manual maintenance ticketing process. The client had also recently adopted IoT but was unsure how to monetize the data or leverage it to improve their support services.

Sensfix implemented its SDM platform, integrating it with the client's systems to harness IoT data for predictive maintenance. The AI-driven platform enabled lighting systems to autonomously diagnose issues, schedule their own maintenance tickets, and assign service personnel. This solution resulted in every PoE lighting system being onboarded for lifetime warranty management and an estimated 24% savings on the client's annual customer support budget.