Case Study: Continente Bom Dia achieves 70%+ autonomous checkouts with Sensei

Continente Labs achieves 70%+ autonomous checkouts with Sensei

Continente Bom Dia, a proximity supermarket brand under Portugal's MC Sonae, faced operational pressures as consumer expectations rose and store formats became more compact. Their store teams were overburdened with tasks like managing stock, assisting customers, and handling checkouts, often with fewer staff. They partnered with Sensei to implement an autonomous retail solution that could solve these real-world problems without disrupting the familiar customer shopping journey.

Sensei implemented its AI-powered platform to create a 1,200-square-meter autonomous store. The solution required no app downloads or changes to customer behavior, automatically adding items to a virtual basket as shoppers moved through the aisles. This resulted in over 70% of transactions being completed autonomously and a 22.7-minute decrease in average shopping time. The store became one of the top ten performers in the Bom Dia network, proving the scalability and effectiveness of Sensei's technology for complex, daily grocery operations.

Continente Labs