Sense HQ
12 Case Studies
Case Study: HealthCare Support boosts candidate engagement with Sense HQ
A Sense HQ Case Study
How HealthCare Support proved that knowledge really IS power
HealthCare Support Staffing, a healthcare staffing firm, partnered with Sense HQ after struggling with high candidate dropoff from offer to start and limited visibility into what was driving attrition and engagement issues. They needed a clearer way to track and improve the candidate experience, and turned to Sense’s Engage platform to help bring structure to their communication and feedback process.
Sense HQ implemented pre-deployment and on-assignment workflows, including automated offer letters, first-day surveys, recruiter check-ins, and the Messaging tool integrated with their ATS. The results included a 40% contact response rate and a 4x retention rate for candidates who engaged through Sense, along with more actionable feedback, improved contractor engagement, and a stronger path forward for redeployment and NPS tracking.
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HealthCare Support
Lian Perez
Systems Specialist