Case Study: BelFlex Staffing Network boosts placements and NPS with Sense HQ

How BelFlex leveraged automation to drive placements, increase productivity, and grow NPS

BelFlex Staffing Network, a light industrial staffing firm with 31 offices across the U.S., needed a better way to automate candidate communication, onboarding, and engagement without adding more administrative staff. They turned to Sense HQ and its engagement automation platform to support service-focused recruiting across the full candidate lifecycle.

Using Sense HQ for SMS, email, surveys, and reengagement workflows, BelFlex built automated touchpoints from first contact through redeployment. The results included 1.1K+ placements from automated reengagement campaigns, 100+ referrals in two months, 30% higher response rates than ATS-based outreach, and a contractor NPS of 65, showing stronger productivity and candidate satisfaction.

BelFlex Staffing Network

Jay Clawson

Vice President of Technology