Case Study: ettain group boosts contractor engagement with Sense HQ

How an integrated platform and white-glove service elevated ettain group’s communication strategy

ettain group, a staffing and talent solutions firm, was looking for a better way to streamline communication across the contractor lifecycle as the company grew through acquisitions and new technologies. To reduce manual follow-up and improve engagement—especially around onboarding, benefits enrollment, and ongoing contractor touchpoints—they adopted Sense HQ’s Sense Engage and messaging capabilities.

With Sense HQ, ettain group unified automated email and SMS communications in one platform, added direct integration with Erecruit, and gave recruiters an easier way to reach talent with more timely, personalized messages. The results were strong: more than 30,000 automated touch points were sent in the first half of 2019, texts generated a 46% response rate in under 10 minutes, and the company achieved an industry-leading talent NPS of 72.

ettain group

Dan Isaacs

Senior Business System Analyst