Case Study: Ward 46 reclaims 20% of the Chief of Staff’s time and speeds constituent responses with Seneca Systems’ Romulus

Ward 46 - Customer Case Study

Ward 46, the alderman’s office serving more than 53,000 residents across parts of Uptown, Buena Park, and Lakeview, struggled with fragmented communications (phone, email, social media, and walk-ins), duplicated work, and limited visibility into service requests and 311 interactions—placing a heavy administrative burden on the Chief of Staff. To address this, Ward 46 turned to Seneca Systems and implemented their Romulus Constituent Services Platform.

Seneca Systems deployed Romulus to centralize all channels, add text-messaging capability, and provide shared workflows so any team member can manage inquiries. Over two years Ward 46 processed thousands of communications and hundreds of service requests, the Chief of Staff regained about 20% of her week, the team saves an estimated 20 administrative hours per week, response times improved, and constituent satisfaction increased.

Ward 46

Tressa Feher

Chief of Staff