Case Study: Lawn Love achieves faster on-demand dispatch and reduced overhead with SendHub

San Diego Startup Uses Text Message to Pioneer On-Demand Lawn Care

Lawn Love, a San Diego startup offering Uber‑style on‑demand lawn care, faced a major operational challenge: all internal SMS communication was funneled through one shared iPhone, creating single‑agent bottlenecks, no ability to group or search conversations by job, idle lawn techs waiting for instruction, and thousands of dollars lost to inefficiency. To support rapid two‑minute quotes and on‑demand dispatch across hundreds of techs in 17 cities, Lawn Love chose SendHub’s business‑class messaging (online messaging hub and SMS/voice services).

SendHub deployed a central web messaging hub and professional phone number so unlimited agents can send and receive SMS from desktops and devices, import contacts into geographic groups, mass message regions, and seamlessly switch to voice calls. The result: Lawn Love scaled real‑time dispatch across regions, improved first‑time fixes and customer service, and cut thousands of dollars in monthly operational losses while enabling faster, more reliable communication between dispatchers and field techs.

Lawn Love

Jeremy Yamaguchi

Founder