Case Study: Greenway Equipment achieves faster, more reliable customer communication with SendHub

How Greenway Equipment is Using SMS Services to Keep Their Customers Happy

Greenway Equipment, a John Deere equipment dealership group with 31 locations across Arkansas and southeast Missouri, needed a more reliable way to keep customers informed as email and phone became less effective—especially during lockdowns and occasional store outages. To solve this, Greenway Equipment partnered with SendHub and adopted SendHub’s business SMS services for proactive customer communication.

SendHub rolled out SMS across all 31 locations, providing monthly store-specific specials, automated "parts ready" alerts, outage/network notifications, and planned warranty reminder sequences. Greenway Equipment reports faster customer responsiveness, quicker parts pickup, clearer outage communication, and improved referral capture and efficiency thanks to SendHub’s portal and automated messaging.

Greenway Equipment

Stan Vardell

Vice President of Parts Operations