Case Study: Adaptive Indiana dramatically increases hires and streamlines workforce communication with SendHub

How a Small Business Used SMS Texting to Build Their Workforce

Adaptive Indiana, an Indiana-based home health company with more than 18 offices and roughly 1,200 aides that hires 40–60 people weekly, was struggling to reach applicants who no longer responded to calls or email. To solve this hiring and communication bottleneck, Adaptive Indiana began using SendHub’s business SMS texting service in January 2019 to create a faster, more reliable outreach channel.

SendHub provided mass and grouped texting, contact import from job sites, automated reminders, attachments for forms, two-way messaging and documentation workflows, allowing Adaptive Indiana to eliminate manual outreach and reduce no-shows. The impact was measurable: April hires rose from 76 in 2018 to 165 in April 2019 and 204 in April 2020, and SendHub helped the company onboard remotely and adapt quickly during COVID-19.

Adaptive Indiana

Nikki Davis

Adaptive Indiana