Case Study: TeamSnap achieves reliable, scalable email deliverability with SendGrid

Twilio SendGrid customer success managers handle the hard work for Teamsnap

TeamSnap is a mobile and web platform that helps coaches, parents, and players manage sports teams and clubs, serving over 15 million users and adding roughly 200,000 new players each month. Because email is the primary channel for game reminders, registrations, and coach communications, TeamSnap needed to scale its infrastructure, preserve deliverability, and balance usability with security as the business grew.

SendGrid’s Customer Success Managers provided ongoing account monitoring, regular business reviews, best-practice guidance, and internal advocacy to handle deliverability and integration challenges. The partnership delivered a reliable, scalable email program — roughly 99% deliverability and a 57% average unique open rate — giving TeamSnap the operational confidence to focus on product growth.

TeamSnap

Frank Watervoort

Chief Engineering Officer