Case Study: Relay Technologies scales delivery communications with Twilio

Relay Technologies scales to 100,000 daily deliveries with Twilio

Relay Technologies, a UK-based logistics company, needed a communications platform that could seamlessly scale with its rapid operational growth and daily delivery volume. Their challenge was to keep customers informed and reduce missed deliveries without the complexity of rebuilding their system or adding new providers. They chose to build their entire customer communications stack on Twilio from the outset.

Using a suite of Twilio products including WhatsApp, SMS, SendGrid Email API, and Voice API, Relay implemented proactive customer notifications and interactive solutions. This resulted in an 8x increase in the collection rate for undelivered parcels and a 50% reduction in the customer support contact rate. By leveraging Twilio's scalable platform, Relay seamlessly managed to scale to 100,000 daily deliveries while significantly improving both the customer and courier experience.

Relay Technologies