Case Study: KrispCall achieves 3,000% revenue growth with Twilio and SendGrid

KrispCall grows by 3,000% with Twilio-based global communications platform

KrispCall, an independent software vendor, wanted to bring enterprise-grade telephony to more businesses with a modern, affordable cloud platform in a highly competitive global market. Using SendGrid alongside other communications tools, the company needed a scalable way to support fast growth, improve customer communications, and deliver both transactional and marketing emails reliably.

SendGrid helped KrispCall strengthen its email communications as part of a broader platform build, supporting reliable customer messaging and growth. With this foundation, KrispCall scaled to more than 5,000 businesses across 154 countries, reached almost 3,000% revenue growth in three years, and now handles 6,000 customer support conversations per month with an average response time of less than one minute.

KrispCall

Rajendra Dangol

Co-CEO and Co-founder