Case Study: Jack Henry™ achieves scalable, personalized financial experiences with SendGrid

Jack Henry™ is pioneering personalized financial experiences

Jack Henry™ needed to modernize its financial technology platform so banks and credit unions could deliver more personalized, secure, and scalable digital experiences. To support growing demand for account notifications, authentication, and customer communication, Jack Henry partnered with SendGrid as part of a broader messaging and customer engagement stack.

SendGrid helped Jack Henry improve communication efficiency and scale its messaging infrastructure, supporting email-driven account holder interactions alongside other channels. The broader solution delivered by SendGrid and the platform helped Jack Henry reach more than 10 million Banno users, handle 12–15 million monthly account notifications, and support 25x growth over five years while strengthening security and customer satisfaction.

Jack Henry™

Chad Killingsworth

Head of Engineering