Case Study: Commure achieves better patient engagement and health outcomes with SendGrid

Improving patient engagement and health outcomes with Commure’s omnichannel communications

Commure needed a single, scalable omnichannel communications solution to support the full patient journey across chat, phone, email, SMS, and IVR, while meeting healthcare demands for globalization, flexibility, and better patient engagement. With SendGrid, Commure’s Engage platform addressed the challenge of reaching patients on their preferred channels and improving care experiences at scale.

SendGrid helped Commure implement automated messaging and voice workflows for more than 35 million patient encounters across 750+ care pathways, including appointment reminders, telehealth prep, care follow-ups, and outreach. The impact included up to a 54% reduction in no-show rates, a 56% reduction in readmissions for a cardiology monitoring program, and 94% patient satisfaction for telehealth communications.

Commure

Rick Strobridge

VP, Commure Engage