Case Study: Slice achieves faster order confirmations and higher customer satisfaction with SendGrid

How Slice encourages customer reorders with Twilio SendGrid and Twilo Segment

Slice, the pizza marketplace app helping more than 16,000 independent pizzerias compete with big chains, needed a way to automate order confirmations and customer communications at scale. Before working with SendGrid and Twilio tools, Slice’s support team was manually calling in orders, which made the process slow and hard to scale as order volume grew.

SendGrid helped Slice send instant email order confirmations and customer savings digests, while its broader Twilio setup automated messaging and support workflows. The result was a 60% decrease in order confirmation time, a 200% reduction in customer support headcount, and a 2X increase in order volume, plus $250M saved for customers.

Slice

Boban Ljubinoski

Senior Product Manager