Case Study: DigiExam achieves 97%+ delivery and team-wide email visibility with SendGrid

DigiExam solves all of their email requirements with Twilio SendGrid

DigiExam, a Stockholm-based digital assessment provider founded in 2012 and serving 2,800 organizations in 90 countries, outgrew the built-in GCP email service it initially used. The team needed an affordable, easy-to-scale, data-driven email provider with clear documentation and security to reliably deliver transactional messages (sign-ups, password resets, assessment notifications) and promotional communications while enabling investigation of delivery issues.

They chose SendGrid, integrating via its Go library and using Marketing Campaigns and data dashboards to give role-based access for troubleshooting. The solution boosted visibility and team capacity (from 0 to 10 people able to help), achieved over 97% delivery rates with about 50% open rates, and provided a scalable, transparent platform for both transactional and marketing email.

Digiexam

Robin Andersson

Chief Technology Officer