Case Study: RapidOps achieves built-in calling, texting, and scalable communications with SendGrid

Made possible by a vast portfolio of Twilio technologies, Rapidops helps bring companies across every industry into the new digital age

RapidOps, a fast-growing digital strategy and innovation company, needed to add native calling and texting inside its Salesmate CRM without launching a separate product. To do that, RapidOps evaluated cloud telephony options and chose SendGrid’s parent platform ecosystem through Twilio technologies, including SendGrid for email and telephony tools for customer communications.

RapidOps implemented the solution with SendGrid and other Twilio services, delivering built-in calling and texting in under 90 days. The result was rapid adoption by thousands of Salesmate customers, exponential feature growth, and millions of emails sent daily through SendGrid-backed infrastructure, helping RapidOps improve customer communications at scale.

RapidOps

Jayesh Mori

Chief Executive Officer