Case Study: Resy achieves seamless restaurant-diner communication with SendGrid

Resy seamlessly connects restaurants and diners with Twilio Messaging

Resy, a global restaurant booking platform serving millions of registered users and thousands of restaurants, needed a better way to manage reservations, waitlists, and guest communications while reducing no-shows and improving the dining experience. Using SendGrid’s email capabilities alongside Twilio Messaging and other Twilio tools, Resy automated confirmations and real-time messaging for restaurants and diners.

SendGrid helped Resy send reservation confirmation emails and follow-up notices, while Twilio Messaging enabled secure, reliable, and customizable SMS updates for reservations and waitlists. The results included faster guest communication, improved restaurant throughput by about 2x, and a no-show rate below 3%, helping Resy scale its platform and deliver a smoother experience for restaurants and diners.

Resy

Liz Vakil

Vice President of Product