Case Study: Realtor.com achieves seamless homebuyer communication with Twilio SendGrid

Supporting the entire real estate journey with realtor.com and Twilio

Realtor.com, a long-time real estate platform, needed a reliable way to help buyers and agents communicate throughout the complex homebuying journey. Using SendGrid as part of its broader communications stack, Realtor.com expanded from simple lead routing to supporting conversations across phone, text, in-app channels, and email while giving agents tools to respond faster and keep interaction histories organized.

SendGrid helped Realtor.com deliver email updates as part of a unified experience, alongside other Twilio-powered channels, creating a more seamless and trusted process for consumers and agents. The result was strong usage and scale: agents sent 315K messages in one month, 15K agents used VoIP, and 76K agent voice calls were supported in a single month, showing measurable impact on communication volume and service capacity.

Realtor.com

Neel Sisodraker

Principal Technical Product Manager