Case Study: WELL Health achieves best-in-class patient communication with SendGrid

How WELL Health brings best-in-class patient communication to healthcare

Well Health, a healthcare communications platform, faced the challenge of helping hospitals and health systems deliver patient communication that was timely, personalized, and easy to use across many complex workflows. The company needed a scalable way to replace fragmented, low-friction interactions with a unified experience for patients using their preferred channels. SendGrid was used as part of the communication stack to support this effort.

SendGrid helped Well Health streamline and automate patient messaging across SMS, IVR, and email, with multilingual, preference-based communications and graceful handoffs to staff when needed. The solution enabled over 100 workflows and supported major COVID-era use cases, including 6 million vaccine appointments and more than 30 million COVID-related messages sent through 150+ healthcare systems, improving reach, speed, and patient engagement.

Well Health

Thor Clark

Chief Technology Officer