Case Study: Luma Health improves patient care and communication with SendGrid

How Luma Health improves patient care by empowering providers

Luma Health helps clinics and health systems improve patient access and engagement with a mobile-first communication platform, but needed a reliable way to support everything from appointment reminders and two-way texting to telehealth during COVID-19. The company used SendGrid’s communication stack alongside Twilio tools to connect patients and providers across channels like SMS, voice, and email.

SendGrid helped Luma Health scale patient communications and launch a HIPAA-compliant telehealth solution in just weeks, plus a zero-contact waiting room to reduce in-person exposure. The result was stronger patient engagement and safer care delivery, with Luma Health reaching 7.11 million unique patients and serving 19,000 providers.

Luma

Marcelo Oliviera

VP Engineering