Case Study: TourRadar achieves scalable global customer trust and 24/7 support with SendGrid

TourRadar serves globetrotters and scales trust internationally with Twilio-powered omnichannel communications

TourRadar, the Vienna-based travel platform for multi-day tours, needed a better way to handle rising phone inquiries and build trust with customers booking trips online. As the company grew, it struggled to manage calls across a small team and support travelers around the world; it also turned to SendGrid for email communications as its marketing and transactional email volume increased.

SendGrid helped TourRadar scale reliable, personalized email marketing and transactional messaging, while supporting newsletters and high-volume sends. TourRadar now sends about 10 million emails per month, can handle spikes of 100,000+ emails per hour during major sales, and has seen strong reliability, faster scaling, and improved customer trust and NPS.

TourRadar

Alberto Azambuja

Product Manager