Case Study: JRNI achieves fast, seamless remote appointments with SendGrid

How JRNI creates face-to-face remote services for enterprises amid COVID-19 with Twilio programmable video

JRNI is a cloud-based appointment scheduling platform that helps enterprises deliver personalized service experiences, but when COVID-19 shifted business interactions online, it needed a fast way to support remote appointments and virtual events. JRNI used SendGrid for email confirmations and Twilio Programmable Messaging for SMS, and turned to Twilio Programmable Video to extend its face-to-face service model into secure, browser-based remote interactions.

SendGrid helped JRNI power appointment confirmations and reminders as part of a broader communication flow, while JRNI implemented Twilio Programmable Video natively in its platform in less than a week. The results included a seamless no-download video experience for customers, reduced administrative work, and an 80% decrease in SMS costs after switching providers, with SendGrid supporting the customer communication experience.

JRNI

Nancy Liberman

VP of Marketing