Case Study: Sternglas streamlines shipping and boosts customer satisfaction with Sendcloud

Sternglas - Customer Case Study

Sternglas, a young urban watch brand founded in 2016, needed a better way to manage shipping as it grew quickly and its external logistics provider no longer met its needs. The company wanted more flexibility, fewer errors, and greater control over its online order fulfillment and customer experience.

With Sendcloud, Sternglas built its own internal logistics department and streamlined shipping using an intuitive platform for checking orders, adding customs data, printing picking lists, and switching carriers. Sendcloud helped Sternglas save at least one hour per day, reduce shipping errors, save money, and make its shop look more professional, while also improving customer satisfaction and handling peak-season demand more efficiently.

Sternglas

Kerstin Wacker

Logistics Manager