Case Study: The Duke Practice delivers personal, digital-first GP care with Semble

The Duke Practice speeds referrals to hours with Semble

The Duke Practice, a bespoke private GP service in London, faced the challenge of managing over 50 years of paper patient records and time-consuming administrative tasks. This outdated infrastructure pulled founder Dr. Oscar Duke away from patient care. The practice needed a technological solution to modernize its operations, a need that became even more critical with the onset of the pandemic. They implemented the Semble electronic health record and practice management platform to address these issues.

By adopting Semble, The Duke Practice digitized its records, enabling secure remote access and automating lab requests and referrals. The solution from Semble significantly increased efficiency and accuracy, saving time for both the doctor and his PA. This allowed Dr. Duke to focus entirely on patients during consultations, resulting in faster referral times—often within hours—and a more seamless, personal patient experience. The technology worked invisibly in the background to support the practice's premium service.

The Duke Practice